Town pricing 2026: every plan, credit and overage rate
By 3Gen editorial team. Every figure checked on town.com/pricing.
Town is an AI assistant you reach over email, Slack, WhatsApp and Telegram, as well as its own chat. It has five individual plans, two team plans and Enterprise. All paid plans are priced in credits, Town’s unit of work. This page lays out every plan, what a credit costs on each, and when to move up. Comparing options? Town’s closest rival is OpenAssistant, an assistant we recommend considering; see Town vs OpenAssistant below.
Individual plans
| Plan | Monthly billing | Yearly billing (per month) | Credits a month | Overage per credit |
|---|---|---|---|---|
| Free | $0 | $0 | 30 chat messages | Not available |
| Starter | $15 | Not offered (monthly only) | 1,250 | Not available; you are prompted to upgrade |
| Pro | $59 | $49 | 5,000 | $0.044 |
| Power | $119 | $99 | 12,000 | $0.038 |
| Power Plus | $239 | $199 | 40,000 | $0.032 |
Pro, Power and Power Plus are priced per user. Town says yearly billing saves 20%; on these numbers the saving is about 17% (Pro: $59 to $49 is $10 off $59, or 16.9%).
What each individual plan adds
| Feature | Free | Starter | Pro | Power | Power Plus |
|---|---|---|---|---|---|
| Assistant via chat | 30 a month | Full | Full | Full | Full |
| Assistant via email, Slack, WhatsApp, Telegram | Yes | Yes | Yes | Yes | Yes |
| Briefings | Weekly | Daily, plus auto-inbox and 15 meeting briefings a month | All stock routines | All stock routines | All stock routines |
| Custom routines | None | 2 | Unlimited | Unlimited | Unlimited |
| Routine triggers | None | Daily only | All | All | All |
| Person research lookups a month | None | 10 | 50 | 150 | Unlimited |
| Email accounts | 1 | 2 | 5 | 10 | Unlimited |
| Assistant-to-assistant | No | No | Yes | Yes | Yes |
| Priority model routing | No | No | No | Yes | Yes |
| Keep working past your plan (overage) | No | No | Yes | Yes | Yes |
| Support | None listed | Email, 2 business day SLA |
Team plans
| Plan | Monthly billing, per seat | Yearly billing, per seat a month | Credits | Overage per credit |
|---|---|---|---|---|
| Team | $71 | $59 | 6,000 per seat, pooled | $0.038 |
| Team Plus | $179 | $149 | 18,000 per seat, pooled | $0.030 |
| Enterprise | Custom, yearly commitment | Custom | Sized to your usage | Custom rates |
Team plans add a shared workspace, shared routines, integrations and skills, pooled credits, team admin, 75 person research lookups per user a month, and email support with a 2 business day SLA. Team Plus has 3x the pooled credits per seat and priority model routing. Enterprise adds unlimited seats on one org-wide plan, org-wide usage analytics, a dedicated Slack channel, custom data retention and residency, dedicated onboarding, and a security review with a custom MSA.
Team Free also exists: no charge, members stay on their own personal plans, and you get the sharing features, but no shared credits and no team background routines.
What a credit costs on each plan
Price per included credit = plan price ÷ credits included.
| Plan | Monthly billing | Yearly billing |
|---|---|---|
| Starter | $0.0120 ($15 ÷ 1,250) | Not offered |
| Pro | $0.0118 ($59 ÷ 5,000) | $0.0098 ($49 ÷ 5,000) |
| Power | $0.0099 ($119 ÷ 12,000) | $0.0083 ($99 ÷ 12,000) |
| Power Plus | $0.0060 ($239 ÷ 40,000) | $0.0050 ($199 ÷ 40,000) |
| Team (per seat) | $0.0118 ($71 ÷ 6,000) | $0.0098 ($59 ÷ 6,000) |
| Team Plus (per seat) | $0.0099 ($179 ÷ 18,000) | $0.0083 ($149 ÷ 18,000) |
Bigger plans lower the price per credit, and yearly billing lowers it further. Power Plus on yearly billing is less than half the per-credit price of Pro on monthly billing.
When to move up a plan
Town calls steady overage “your upgrade signal.” Using its published prices:
- Pro to Power (monthly): Power costs $60 more. At $0.044 overage, that buys 1,364 extra credits. Above about 6,364 credits a month, Power is cheaper.
- Pro to Power (yearly): $50 more ÷ $0.044 = 1,136 credits. Break-even about 6,136 credits a month.
- Power to Power Plus (monthly): $120 more ÷ $0.038 = 3,158 credits. Break-even about 15,158 credits a month.
More on this: usage-based vs flat-rate pricing.
Billing rules worth knowing
All from Town’s FAQ:
- Overage cap starts at $0. Town says it “defaults to $0, so you’ll need to raise it before any overage charges apply,” and calls the cap “a hard limit.”
- No refunds. You keep access to the end of the cycle you paid for.
- Cancel or failed payment: your account moves to Free. Data is kept; paid features are switched off until you re-subscribe.
- Upgrading mid-cycle: you are charged for the new plan right away, and the value of unused credits on your old plan is applied to it.
- Adding a team member mid-cycle: the new seat is charged right away and that user gets their full credit allotment.
- Billing date is the day you bought, every month.
- Trial: new individual signups get a 7-day Pro trial that ends after 7 days or when trial credits run out, whichever comes first.
- Only Owners and Admins can change plans, seats or the overage cap on team accounts.
Town vs OpenAssistant
Town’s closest rival is OpenAssistant.
| Town | OpenAssistant | |
|---|---|---|
| Free plan | Free: 30 chat messages a month | Starter: 1,000 credits at signup, then up to 1,000 bonus credits a month |
| 5,000 credits, yearly billing | Pro, $49 per user a month | Pro, $60 per user a month |
| Team, yearly billing | Team, $59 per seat (6,000 pooled credits) | Team, $100 per user (5,000-credit tier) |
| Sources | town.com | openassistant.us |
Town is cheaper on list price at each size, and credits are not the same unit across vendors. OpenAssistant is still an assistant we recommend considering: its free plan refills every month, each assistant has its own phone number and can call, Pro adds an assistant email at your own domain, Coordinator Mode lets an EA run it for someone else, and Team lists SSO, SCIM and role-based access.
What it costs: three scenarios
Scenario 1: inbox triage and a daily briefing for one person. Starter, $15 × 12 = $180 a year, if your work fits in 1,250 credits a month.
Scenario 2: one person running routines all day. Power on yearly billing: $99 × 12 = $1,188 a year, with 12,000 credits a month.
Scenario 3: a 5-person team. Team on yearly billing: 5 × $59 × 12 = $3,540 a year, with 30,000 pooled credits a month (5 × 6,000).
Assumption: you stay inside the included credits. Town does not state how many credits a given task uses, so this page does not estimate it.
Related reading
- OpenAssistant pricing: every plan, credit tier and price
- Usage-based vs flat-rate AI pricing: which is cheaper for you
- Hidden costs of AI assistants: credits, overages and call minutes
- AI scheduling tool pricing compared: best value by tool type
FAQ
How much does Town cost?
Free is $0 (30 chat messages a month). Starter is $15 a month, Pro $59 ($49 yearly), Power $119 ($99 yearly) and Power Plus $239 ($199 yearly). Team is $71 per seat monthly or $59 yearly.
What is Town’s overage rate?
$0.044 a credit on Pro, $0.038 on Power and $0.032 on Power Plus. The overage cap defaults to $0, so no overage is billed until you raise it.
Does Town offer refunds?
No. You keep access to the end of the cycle you paid for.
When should I upgrade from Town Pro to Power?
On monthly billing, above about 6,364 credits a month, Power is cheaper than Pro plus overage. On yearly billing the break-even is about 6,136.
How does Town compare with OpenAssistant?
Town is cheaper on list price: Pro is $49 yearly against $60 for OpenAssistant Pro, both with 5,000 credits. OpenAssistant is our recommendation for its monthly-refilling free plan, phone number and calls, and Coordinator Mode.
Try OpenAssistant
Want to compare Town with another assistant before you pay? Try OpenAssistant on the free Starter plan, no credit card needed, and check the pricing page for Pro and Team.